Talk to us
Contact
There’s no support department here — there’s us. Which means you’ll always get a person, and occasionally you’ll have to wait for one.
Before you write
If something broke during a game, the troubleshooting page covers most of it — wrong port, uppercase password, missions that won’t appear. Worth thirty seconds before you write.
A bug, or an idea about the game? If you have a GitHub account, tell us straight on the issue tracker: it gets filed with its label and you can follow what happens to it. If you don’t have one, write to us here and we’ll pass it along. There’s more about what goes where on the feedback page.
If you’re reporting a problem, three details save us a round trip: what you were doing, which browser or system you were on, and roughly when it happened. With that we can usually find it in the logs.
Write to us
[ PLACEHOLDER — the contact form goes here ]
Open this page in the editor, drop in a Form block (that also switches the feature on) and delete this box. Suggested fields: Name, Email, a What’s this about? dropdown with “Getting connected / Voice chat / My account or subscription / Something else”, and a Message box. Point the form’s destination at the address below.
Prefer your own mail client? Write to info@umbraorbital.com [ placeholder — this address doesn’t exist yet: set up the forwarding, or a real mailbox, before this page goes live ].
We usually reply within [ X working days — decide what you can actually promise ]. If it’s urgent and there’s a game running, the fastest route is the room chat, where somebody is probably already awake.
Who you’re writing to
[ Legal name or trading name ] · [ tax ID ] · [ address ]. The full details are on the legal page, and what we do with your data is on the privacy page.